Frequently Asked Questions

Where are you located?
We are located on Neil t Blaney road, Letterkenny, Co Donegal.
54.946358, -7.730626
What are your opening hours?
We are open Monday to Friday 9-5:30 Saturday 9-5:00
Closed Sunday and bank holidays
How can I pay?
We accept all forms of payment including cash, credit/debit cards, bank draft, bank transfer and cheque subject to clearance.
Can I pay a deposit?
We are more than happy to accept deposits and instalment payments prior to delivery.
Do you offer delivery?
We offer free local delivery and nationwide on larger orders
What type of tiles do you sell?
We sell a comprehensive and exclusive range of tiles comprising of Porcelain, ceramic, mosaic and natural stone
What bathroom products do you sell?
We sell everything you need, baths, basins, toilets, vanity units, shower doors, shower valves, taps, heated towel rails and accessories.
How can I find out how much tiles I need?
If you supply us with the dimensions or plans of your project we will look after all the calculations required to ensure you have enough materials.
Do you offer a design service?
We can call to your property and offer on-site planning and advice, our instore team will also advise you on the best solutions products and layouts for your project
Who long does it take to get the product delivered?
We will always strive to deliver to meet your needs and project timeframe.
Do you stock all the products advertised?
We stock over 50,000 sq mtrs of tiles and a large quantity of sanitary ware, shower doors and accessories
Can you source products not listed on your website?
If you require a product not listed please contact us, we will endeavour to source that product at the most competitive price.
What is the difference in porcelain and ceramic tiles?
Porcelain is made from a much denser clay than ceramic and fired to a greater temperature and duration, thus making it much more durable and provides a greater degree on heat conduction in use with underfloor heating
Can you use floor tiles on the wall?
All floor tiles can be used on the walls but not Vis versa. It is advisable to consider the increased weight that floor tiles will place on your wall structure.
Are all floor tiles non slip?
No tile is guaranteed to be non-slip. Tiles are graded by a Ramp test rating this ranges from R9-R13. The higher the rating the greater the resistance. We will advise what may suit your circumstances.
Can I tile onto wood?
It is not recommended, as wood is a natural product that can alter in its form, due to temperature and moisture. We do provide products which will help in the bonding process but cracking or decoupling cannot be eradicated. Concrete, Cement board or waterproof plasterboard are the best options for tiling onto
Do you provide installation?
We can arrange for the installation for you.
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